Dynamis is committed to protecting your personal information and
respecting your privacy.
This notice explains when and why we might collect personal information
from you or how you otherwise interact with us and how we will store and use
We may change this notice from time to time so please re-read the notice
occasionally to ensure that you are happy with any changes. By continuing to
use our website or access our services you are agreeing to be bound by this
Any questions about this notice or our privacy practices should be sent
by email to email@example.com or by writing to Data Controller – Dynamis,
2 Exeter Close, Ardwick, Manchester, M12 4AW. Alternatively, you can telephone
08000 24 24 43.
Dynamis, is an Independent Training and Education Provider. We provide
qualifications, and training through several funding routes, and contracts in
We may collect and process the following data about you:
Information you provide to us such as when you fill in a form on our website,
create a login to one of our systems, make a purchase from us, get in touch by
email or phone, give us feedback, enter a competition or prize draw, sign up
for any training or speak to us at an event.
Information we collect about you such as how you use our websites and
services using tracking tools like cookies and other similar technologies
stored on your computer, mobile or other device. For more information, please
see our website.
Information we receive from other sources We may also receive
information about you if you use the services of certain third parties and
receive information about learners from other approved Government departments
or bodies. For example, if you attend a conference which shares delegate
information with exhibitors and sponsors, or if you interact with us on certain
third-party websites or social media.
We may use the following information for the purposes set out in this
privacy notice, depending on the nature of our relationship with you.
Contact details: We will hold contact details such as your name, email
address, phone number and other information relevant to the products and
services that we provide.
Information from your use of our websites and systems: When you use our
websites or systems, we may collect information about your use of these from
our server logs, including information such as your IP address. We may also
look at how you found our website and what information you looked at on our
website to analyse activity on our website.
Email activity: We may collect information about how you respond to our
emails and whether you open them or click any links in them.
Other online or offline dealings: We may collect details of your
interactions with us at conferences, events and meetings, on social media, and
correspondence via email or telephone.
We might add to the above information with information received from
other companies or sources including demographic information, market research
or other publicly available information. Combining this information with your
information enables us to provide you with a better service and more focused
information. For example, if your organisation is one, we deliver any training
or qualifications to we might provide you with information about other
qualifications or training available.
Learner data: Our other approved Government departments or bodies
provide us with information about learners that are registering on our training
programs and qualifications, including name, date of birth, gender, ethnicity
and details of any reasonable adjustments or special considerations. This
allows us to ensure required and necessary checks are carried out to comply
with any funding requirements in place.
We may use your information to;
- fulfil any agreements we have made, whether
with you as an individual or with the organisation you represent
- process orders that you have submitted
- process a job application
- communicate with you in a relevant manner
- personalise our communications with you
- assist your use of our website and systems
- measure and understand the effectiveness of
our website and communications
- improve our website and systems generally
- contact you and advise you of the products and
services that we provide
- make suggestions and recommendations about
products and services that may interest you
- dealing with entries into a competition or
- seek your views or comments on the products
and services we provide or may be developing
- notify you about changes to our services.
If you are a learner registered on one of our qualifications or training
courses, we may use your information to;
- record details of your registration on our
qualifications and programmes
- record details of your achievements
- facilitate your participation in externally
- award any certificates or unit transcripts you
are entitled to
- to administer requests for special
considerations or reasonable adjustments
- to monitor the use of our qualifications and
ensure their validity and accessibility.
We collect sensitive personal data relating to learners’ age, ethnicity,
employment status, ability status and gender. We use this data in aggregate and
anonymously to allow us to measure use and accessibility of our qualifications
and assessments across different sections of society.
In certain circumstances we may require sensitive personal data relating
to a learner’s physical or mental health to enable us to administer requests
for special considerations or reasonable adjustments. We may also need to
request such information if it is required for the investigation of a complaint
We may use the information you provide to us to better understand your
interests so we can try and predict what other products, services and
information you might be most interested in. This enables us to tailor our
communications to make them more relevant and interesting for you. If you don’t
want us to do this, you may opt-out on our communications preferences page on
We may process information on the following grounds:
- Where processing is necessary for the performance
of a contract. For example, if you are enquiring about taking our
qualifications or becoming a learner or if you are a learner registered on
a qualification or any other programme of study with us.
- Where processing is with the consent of the natural
person. For example, where you have indicated that you wish to receive
information from us.
Where processing is in the
legitimate interests of the controller, or a third party, except where such
interests are overridden by the interests or fundamental rights and freedoms of
the natural person. For example, where we are required to make information
about our qualifications and services available, particularly, but not limited
to, cases where there is a regulatory
- requirement, or where the communication is in
the interests of learners or potential learners. This could be to notify
you about changes to existing qualifications, or the availability of new
You have the right to decide whether to supply your information or not.
We have a regulatory requirement to hold certain information about individuals
involved in the delivery of our qualifications and some of our services also
require that we hold contact information for named individuals. This
information may be provided when applying for Government Funded Training or
Qualifications or during the on-going operation of your account. Failure to
supply this information may mean that you are unable to meet your obligations
under certain Funding Rules Agreement and therefore you may not be able to work
with us or undertake any training or qualifications.
We will not sell or rent your data to third parties.
We will not share your data with third parties for marketing purposes.
From time to time, we may need to share your information with selected
third-party business partners, suppliers and Government Agencies for the
performance of a contract we have with them. In such circumstances we only
share the data necessary for them to deliver the service and have in place a
contract or data sharing and usage agreement that requires them to keep your
data secure and not to use it for their own marketing purposes.
If Dynamis, or a substantial part of its assets, is acquired by a third
party we may need to transfer your personal information to this third party as
part of any business restructuring or reorganisation.
We may be required to share your information if we are under a duty to
disclose or share your personal information to comply with a legal obligation
or as required by the relevant regulator.
Currently we store your data in the UK, the European Economic Area (EEA)
or a jurisdiction that complies with the GDPR. The data we collect from you may
be transferred to, and stored at, a destination outside of these areas, however
we have no current plans to do this. Should this ever become the case we will
take steps to ensure that appropriate security measures are taken with the aim
of ensuring that your privacy rights are protected as outlined in this notice.
We will retain your
information in line with our data retention schedule. Typically, we retain your
information for no longer than three years after the end of your
relationship with us. Learner data is retained for a minimum of 10 years in line with the requirements of the relevant regulator.
You have a right to withdraw or change the consent you have given us, and you also have the right to object to processing for legitimate interests. You can do this in writing to Data Controller – 2 Exeter Close, Ardwick, Manchester, M12 4AW
The accuracy of your information is important to us. If you have changed your email address or believe any of the other information, we hold about you may be inaccurate or out of date please email us at firstname.lastname@example.org or write to Data Controller – 2 Exeter Close, Ardwick, Manchester, M12 4AW. Alternatively, you can telephone 08000 24 24 43.
You have the right to ask for a copy of the information Dynamis holds about you. We will need to verify your identity as part of this process and may require a copy of a form of photographic ID to do this. You can do this by emailing or writing to the details listed above.
If you wish to make a complaint about how your personal data is processed by Dynamis (or the third parties we work with), or how your complaint has been handled, you have the right to lodge a complaint, please use one of the contact methods listed above.
This document was reviewed during January 2021. It will be reviewed in January 2022.